Support Resources

Our servers are monitored and maintained 24/7.

For issues related to our systems, our staff are alerted to problems automatically and in most cases will attend to them immediately.

To answer all other queries our support staff are available from Monday to Friday, 9am-5pm. Please see below for our support resources...

 

Getting Started Guide

If you've recently signed up with us and need pointing in the right direction, the Getting Started Guide will give you a brief overview of our hosting services and how to get yourself up and running in only a few minutes...

Knowledge Base

The Support Knowledge Base contains helpful articles providing all the info you need to manage your UK Web Hosting account and domain names. If you need to know how to do something, this is your first place to stop...

Video Tutorials

Our Flash based Video Tutorials are very easy to follow. They provide step by step instructions in real time showing you exactly what to do. Tutorials are available for cPanel, FTP, Email and using the Site Builder.

Support Helpdesk

To Contact Support about any issue, large or small, relating to all aspects of your account, you can get in touch via our helpdesk. Support tickets are usually answered within 30 minutes during business hours.

Support tickets are answered during normal business hours. We often have a low wait time so if you create a ticket during the day it will usually be answered within 30 minutes. Tickets submitted outside of normal business hours will be responded to as early as possible on the next business day. Telephone support can be arranged if necessary but all support issues must be logged via the helpdesk first.